Gautam Kumar is an accomplished professional specializing in global payments and customer experience, currently serving as the Director of Customer Success at Visa for Commercial Solutions. With a strong background at American Express and Amazon, Gautam has effectively managed large teams, spearheaded customer experience initiatives, and driven operational excellence across various organizations. Gautam holds an MBA in Marketing from the All India Management Association and is also pursuing Executive Education in Leadership Excellence at Harvard Business School. In addition to professional achievements, Gautam is an avid Lego builder and a history enthusiast.
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