James Brooks possesses extensive experience in project management, customer service operations, and vendor management across various leading organizations. Throughout a career spanning over two decades, roles have included Sr. Project Manager at MCI, General Manager for NCO Customer Management in the Philippines and Panama, and significant positions at Verizon Business, where responsibility encompassed managing large-scale call center operations and external vendors. Additional leadership experience includes serving as Division Director at Comcast, focusing on customer service strategy and operational efficiency. Currently, James holds the position of Sr. Director of Global Partner Management at Visa, overseeing global outsourcing relationships and performance for consumer services across multiple regions. James holds a Bachelor of Science in Computer Science from Arizona State University.
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