Jason Shepherd is a seasoned call center leader with over 10 years of experience managing global contact center operations for Fortune 500 companies in the payments, banking, and fintech industries. They hold an MBA with a focus on Operations and Information Systems from the University of Utah and a BA in Economics/Business from Brigham Young University. Currently serving as Vice President of Client Resolution at Visa, Jason has also held roles such as Senior Director of Global Contact Center and Vice President of Merchant Support. Their past experience includes significant leadership positions at American Express and Young Living Essential Oils, where they focused on enhancing customer experiences and operational efficiencies.
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