Leilani Plougmann is an accomplished leader with extensive experience in operational excellence, management consulting, and strategic initiatives across various industries, including e-commerce and financial services. They held key positions at organizations such as GE Capital, Morgan Stanley, and BigCommerce, where they successfully led transformation programs and implemented process improvements that drove efficiency and customer satisfaction. Currently, Leilani serves as Senior Director of Global Transformation at Visa, focusing on enhancing service experiences. With a strong foundation in data-driven solutions and Six Sigma methodologies, they are dedicated to fostering long-term success through customer-centric strategies. Leilani is pursuing a BA in International Relations and Business from American University and an MBA from SDA Bocconi.
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