Mark Willcocks has over two decades of experience in application support and technical consultancy within the healthcare and financial technology sectors. Beginning a career as a Technical Support Consultant at SMS (UK) Ltd from 1995 to 1998, Mark progressed to positions such as Application Support Group Leader at Torex Medical Systems and isoft, where responsibilities included managing teams and supporting clinical systems across 65 NHS Trusts. Following roles as an Incident Analyst at Fujitsu Services, Mark has been serving as a Staff Site Reliability Engineer at Visa since October 2008, specializing in 2nd line application support and ETL processes for various client services. Mark holds a Bachelor of Science degree in Computer Science from the University of Reading, obtained between 1992 and 1995.
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