Richard Hay possesses extensive experience in technical support and engineering within the finance technology sector and academia. At Alogent, Richard served as a Senior Product Support Engineer, focusing on support escalations and issue resolution. Following this, Richard worked as a Platinum Support Account Manager at Sprinklr, ensuring top-tier clients received optimal support and resolution for their challenges. Richard's background includes software engineering at Jwaala, Inc., as well as roles as a Graduate Research Assistant where contributions were made to energy efficiency research and data auditing projects. Currently, Richard serves as a Technical Solutions Consultant at Visa, troubleshooting issues related to Visa Token Service. Richard holds a Master of Science and a Bachelor of Science in Computer Science from Texas State University.
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