S. Charles Lee is a dynamic CX leader with extensive experience in customer experience and operations management. Currently serving as the Sr. Director of Managed Services at Visa, S. Charles drives customer satisfaction and business growth through innovative strategies and high-performing teams. Previously, they held roles at companies such as Pair Eyewear, Chewy, and Walgreens, where they optimized contact center operations and implemented successful loyalty initiatives. S. Charles earned a degree in General Studies Business Management from Florida Agricultural and Mechanical University.
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