Shannon Glade

Shannon Glade is an experienced professional with a comprehensive background in account management, training, and sales strategies. Shannon's career began at Discover Financial Services, where roles included Senior Account Manager overseeing retention and activations, an Engage Star customer service representative excelling in product sales, a Training Specialist facilitating various training programs, and a Data Analyst leading projects for process improvements. At Visa, Shannon progressed to Director of Global Sales Training, successfully implementing a metrics strategy that achieved a 94% completion rate across training workshops, and served as a Senior Instructional Designer managing a significant LMS migration. Academic qualifications include an Associate's degree from Salt Lake Community College, a Bachelor's degree in Communication from the University of Utah, and a Master's degree in Organization Development and Change from Penn State University.