Yolanda Leija

Yolanda Leija has extensive experience in workforce management and IT support, having held various roles in notable companies. At UKG (Ultimate Kronos Group) from February 2021 to July 2024, Yolanda managed operations, including scheduling and data analytics, for a diverse range of contact center services. Prior experience at Visa from January 2015 to February 2021 involved supporting global service levels and training coordination. Yolanda's earlier tenure at Sears Holdings Corporation included roles as a Workforce Scheduling Analyst and Workforce Profiling Administrator, focused on staffing goals and call center agent management. From October 2013 to January 2015, Yolanda served as a Sr. System Specialist at The Home Depot, supporting IT Helpdesk management with workforce data. Yolanda holds a degree in Word Processing from Mansfield School of Business and completed high school education at Reagan High School from 1984 to 1988.