Salman Wajid Mian

Salman Wajid Mian has a diverse and extensive work experience spanning over two decades. Salman began their career as a Research Officer at the National Institute for Biotechnology & Genetic Engineering - Pakistan Atomic Energy Commission in 1999. Salman then worked at TRG World as a Lead Supervisor in Traffic Operations from 2002 to 2004. Salman joined Mobilink as a Floor Manager in the Call Center Lahore from 2004 to 2006. At Telenor, they served as an Assistant Manager in the Call Center & Outsourcing division from 2006 to 2007. Salman held various positions at CMPak, Pakistan, including Manager Contact Center from 2007 to 2008, Sr Manager Contact Centres & Support Centre from 2009 to 2012, and Director Virtual Services (Contact Centers/Support Center/Alternate Service Channels) from 2012 to 2013. Salman worked as an Executive Director Sales Operations at Digital Globe Services from 2013 to 2015. Currently, they serve as the Chief Process Outsourcing Officer at both Systems Limited and Visionet Systems Inc., starting from 2015. Salman has demonstrated expertise in managing operations, leading teams, and implementing customer experience transformations throughout their career.

Salman Wajid Mian has an extensive education history. Salman obtained a Master of Business Administration (M.B.A.) from the National College Of Business Administration & Economics from 2016 to 2018. Prior to that, they earned an M.Sc. in Molecular Biology from the University of the Punjab from 1997 to 1999.

Additionally, Salman has a Bachelor's Degree in Pre-Medicine/Pre-Medical Studies from Government College University, Lahore, from 1994 to 1996. Salman also holds an Associate's Degree in Pre-Medicine/Pre-Medical Studies from the same institution, which they completed in 1993.

Furthermore, Salman has a High School degree from the University of Cambridge, which they obtained from 1989 to 1992.

In terms of certifications, Salman has a COPC-2000® CSP Registered Coordinator certification from COPC Europe, obtained in 2011. Salman also holds an ISO 9001:2000 (QMS) Lead Auditor certification from IQCS Certification, Singapore, obtained in 2008.