Edgars Dzenuška

Edgars Dzenuška is an experienced professional specializing in customer service and delivery, currently serving as a board member for various Visma Group companies. With a Master’s degree in Business Informatics from Riga Technical University, Edgars has developed a top-graded thesis on training generative AI agents for support, along with a scientific article pending acceptance. Edgars has held significant roles at Apple, where contributions led to improved service quality and customer satisfaction across multiple regions. Recently, Edgars has focused on defining customer success strategies and utilizing state-of-the-art technology to enhance customer outcomes at Visma.