Johanna Lukkarinen

Johanna Lukkarinen has a diverse work experience in the field of credit control and customer service. Johanna is currently working at VistaJet as a Senior Credit Controller, where they assist the Credit Supervisor with collecting funds, resolving queries, and preparing reports. Johanna also oversees the day-to-day credit control function and attends client and internal stakeholder meetings. Before joining VistaJet, Johanna worked as a Credit Controller at the same company, where they were responsible for cash collections, account reconciliation, and resolving disputes.

Prior to VistaJet, Johanna worked as a Credit Control Officer at PPL, where they chased outstanding licence fees and handled various accounts, including high-valued ones and aged debt. Their responsibilities included customer contact, credit checks, and investigations.

Johanna also has experience as a Collections Specialist at Wells Fargo EGS Philippines, where they collected payment for overdue credit card accounts and offered payment solutions to prevent referral to third-party collections agencies. Johanna performed investigations and skip tracing using tools like Lexis Nexis.

Earlier in their career, they worked as a Customer Care Professional at Hinduja Global Solutions PH, where they handled queries from credit card holders, resolved disputes, and processed account updates and billing corrections.

Johanna's work experience also includes a role as a Collections Administrator at JPMorgan Chase & Co., where they contacted customers with overdue accounts, collected payments, and set up payment plans to prevent escalation to third-party collections or debt management companies. Johanna utilized tools for skip tracing and had discussions with customers regarding their financial situations.

Johanna Lukkarinen obtained a Bachelor of Arts (B.A.) degree in Mass Communication/Media Studies from St. Scholastica's College Manila. Johanna attended this college from 2004 to 2006.