Joanne W.

Joanne W. has a robust background in marketing, change management, and customer experience, with over a decade of experience at Vistra Corp. since June 2015, currently focusing on strategic B2B and B2C initiatives. Prior to this role, Joanne W. spent nearly six years at TXU Energy, progressing from Senior Operations Analyst to Manager of Customer Experience and Manager of Change Management, where responsibilities included business process implementation, quality assurance, and improving customer service operations. Joanne W. also gained experience at FedEx Office as an Operations Growth Analyst, supporting business expansion and project management for new locations. Joanne W. holds an MBA from Colorado State University and a BBA in Marketing and Psychology from Southern Methodist University.