Ken Wood

Ken Wood has over two decades of experience in technical management, with a focus on managing teams and projects efficiently. Currently serving as Service Desk Manager at Defense Technology Integration since October 2020 and as Quality Assurance Manager at Vital Edge Solutions, Inc. since September 2017, Ken has previously held positions including Service Desk Manager at Enhanced Veterans Solutions, Inc., and Technical Lead at AARP, where responsibilities included overseeing service operations and supporting business process initiatives. With a strong background in IT service management, including experience managing a federal service desk supporting approximately 2000 customers, Ken is proficient in ITIL methodology and has a track record of delivering projects within budget and on schedule. Ken holds a Bachelor's degree in Communications from Towson State University.