Jon Zajdel

Jon Zajdel serves as the General Manager for Vital Services Contractors (VSC).

He is responsible for the overall management of the firm’s day day-to -day business activities and

operations, including Marketing, Field Service, Call Center, and Information Technology functions.

Jon manages a $250m book book-of -business for the District of Columbia Office of Lottery and Gaming

Central System and Related Services (a subcontractor to Intralot, Inc.). With over 16 years in the

lottery gaming industry, Jon is also responsible for Profit and Loss budget management and

helped manage the successful launch of the Lottery’s Sports Betting application, GAMBETDC.

Jon’s most recent role was as Operations Manager, where he was responsible for Gaming Systems

and Operations oversight for five state projects, servicing over 7,600 traditional retail agent

locations and over 6,900 Coin Operated Amusement Machine (COAM) locations with 41,000

physical machines. Jon has completed lottery conversions in several states, including New Mexico,

Vermont, New Hampshire, Louisiana, and the launch of the Arkansas lottery, a first for the state.