Joseph Pokriefka

Joseph Pokriefka serves as the IT Infrastructure Operations Director at Vitalant, where responsibilities include overseeing IT infrastructure, mentoring teams, and implementing process improvements that enhance customer experience while reducing costs. Previously, Joseph held positions such as Information Technology Service Desk and ITSM Manager, where achievements included executing a multi-year ITSM system upgrade and establishing efficient metrics across service desks. Joseph's prior experience includes leadership roles at HonorHealth, where adherence to HIPAA regulations and ITIL best practices was essential, and at AT&T, focusing on technical support. Joseph also has a background as COO at Pokriefka Consulting, Inc., managing IT operations for enterprise retail companies. Joseph holds a Bachelor's Degree in Philosophy and Logic from Arizona State University.