James Kent is an ITSM Application Support Analyst at Vitality since August 2022, focusing on requirements gathering, license management, and system administration, among other responsibilities. Prior experience includes serving as a 1st Line Service Desk Technician at Vitality, providing support for technology integration in insurance, and as a 1st Line Infrastructure Technician at Healthcare Computing Ltd, where support was provided to NHS organisations. Additional roles include a Warehouse Operative at DPD UK and a Stock Controller at Tesco, demonstrating a diverse background in both IT support and operational roles.
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