Gwen Chaplin

Gwen Chaplin is a seasoned professional with extensive experience in customer success and management across various industries. Currently serving as a Senior Customer Success Manager at VitalSource since October 2019, Gwen has previously held significant roles such as Implementation/Customer Success Manager at Simplilearn and Manager of Client Success at DreamBox Learning. Gwen has demonstrated a strong ability to drive customer satisfaction and retention, effectively managing high-value accounts and collaborating with internal teams to streamline processes. With a solid educational background, including a Bachelor of Science in Business Management and Finance from San Diego State University and a Teaching Credential from Chapman University, Gwen combines strong business acumen with a commitment to educational success.