John O'Donnell

John O'Donnell is an experienced professional in customer onboarding and success management with significant expertise gained over a decade at VitalSource, where roles included Senior Manager and Manager of Customer Onboarding, as well as Sr. Customer Success Manager. Responsibilities involved creating effective onboarding workflows, coordinating with product and sales leadership, and overseeing a team dedicated to enhancing customer relationships and achieving their goals. Prior experience includes positions at Towson University, where John served as Course Materials Supervisor, managing procurement and inventory control, and at Nebraska Book Company, Inc., where John was involved in textbooks purchasing and sales strategies. John holds a Bachelor of Arts in Sports Management and Marketing from Marshall University.