Leigh F. is a Senior Director of Customer Experience at VitalSource, where they lead global initiatives across EMEA, APAC, and LATAM, focusing on customer success and digital transformation. With over 15 years of experience, Leigh specializes in enhancing customer experience operations, leveraging AI-driven solutions, and developing high-performing teams. Previous roles include positions at Tesco, BT, Printondemand-worldwide.com, and Lightning Source, showcasing a diverse background in technical training, sales, and customer service. Leigh is currently pursuing a degree in Psychology at The Open University.
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