Omar Francis

Omar Francis is an experienced Control Support Specialist at Pep Boys since January 2018, providing Tier 2 support and training for Tier 1 support. Concurrently, Omar has worked as a Software Support Specialist at Vitalyst since January 2013, focusing on Tier 2 support, Active Directory management, productivity training, data analysis, and data entry. Omar holds a Master of Business Administration in Business Intelligence and Data Analysis from Saint Joseph's University, completed in 2020, and two bachelor's degrees in Mathematics and Computer Science, and Mathematics from Cheyney University of Pennsylvania, earned in 2013.