Diego Henrique Silva Araujo

Diego Henrique Silva Araujo currently serves as Gerente de Atendimento at Vitta since January 2024, bringing extensive experience in customer service and continuous improvement. Previously, Diego held various roles at Amparo Saúde from May 2020 to December 2023, including Coordenador de Atendimento, where responsibilities included project prioritization for digitalization and automation, implementation of standardized procedures, and monitoring patient engagement. Diego also contributed as Supervisor de Atendimento and Supervisor de Customer Experience in earlier roles at Amparo Saúde, overseeing operational efficiency, telehealth project indicators, and customer satisfaction metrics such as NPS. Earlier career highlights include positions at Mercado Livre, Grupo Santander Brasil, and TIVIT, focusing on complaint resolution, process optimization, and customer relationship management. Diego holds a degree in Marketing and Integrated Communication from Universidade Presbiteriana Mackenzie and a bachelor's degree in Public Relations from Universidade Sant'Anna.