Emily Koon

Emily Koon is an experienced professional in customer service and administration. Currently, as a Senior Customer Service Manager at Viva Healthcare Packaging since February 2015, Emily leads a team to effectively handle client escalations and focuses on training and developing new team members to enhance team performance. Prior to this role, Emily served as a part-time office assistant at Seneca College, where responsibilities included managing the front desk, administrative tasks, event coordination, and content proofreading. Additionally, Emily gained experience as a web developer intern at the Centre for Development of Open Technology, developing front-end features for websites. Early career roles included working as a dental assistant and a guest services team leader at Cineplex Entertainment. Education includes studies at Seneca Polytechnic and the University of Toronto.