Viva Wallet
Sofia Natsikou has extensive experience in customer service and training, currently serving as the Assistant KYC Training and QC Manager at Viva.com since April 2013. In various roles at the company, including CDD Training & Quality Supervisor and Call Center Account Supervisor, Sofia has been responsible for supervising and coordinating customer service agents, evaluating performance, and developing improved procedures. Prior experience includes customer service roles at Travelplanet24/Tripsta and Athenaeum InterContinental Athens, as well as serving as Head Cashier at Inditex. Sofia holds a Bachelor's Degree in Tourism and Travel Services Management from the Technological Educational Institute of Athens.
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