Shalana Mahulette

Shalana Mahulette has extensive experience in customer service and management within the financial sector, currently serving as a Klantexpert at Vivare since February 2017. Responsibilities include handling customer inquiries across various communication channels, being a core user of the customer tracking system, and assisting colleagues with complex questions. Prior experience includes roles at ING, where Shalana worked as a Telefonisch adviseur Hypotheek, providing senior support and coaching to peers, and served as Formulemanager and Contentmanager Hypotheken, focusing on process optimization, lead generation, and content management. Shalana's educational background includes an MBO niveau 4 in Ondernemer Manager Detailhandel from Rijn IJssel college and WFT certification in Basis & Consumptief krediet.