Chantal Mitchell

Chantal Mitchell is an experienced customer experience and housing management professional with a robust career spanning over 25 years. Currently serving as Customer Experience Manager at VIVID since December 2016, Chantal leads teams to enhance performance metrics through innovative practices. Previously, Chantal held various roles at Sentinel Housing Association, including Lettings and HomeTeam Performance Manager, and served as Performance Manager and Neighbourhood Manager. Earlier positions at Circle Anglia involved service improvement and managing customer service teams, alongside responsibilities in housing management at Old Oak HA, Ealing Family HA, Portsmouth City Council, and Newcastle City Council. Chantal holds a PG Dip in Housing Policy and Practice from Northumbria University and a BA Hons in Economics from the University of Leeds.