VIVID
Chantal Mitchell is an experienced customer experience and housing management professional with a robust career spanning over 25 years. Currently serving as Customer Experience Manager at VIVID since December 2016, Chantal leads teams to enhance performance metrics through innovative practices. Previously, Chantal held various roles at Sentinel Housing Association, including Lettings and HomeTeam Performance Manager, and served as Performance Manager and Neighbourhood Manager. Earlier positions at Circle Anglia involved service improvement and managing customer service teams, alongside responsibilities in housing management at Old Oak HA, Ealing Family HA, Portsmouth City Council, and Newcastle City Council. Chantal holds a PG Dip in Housing Policy and Practice from Northumbria University and a BA Hons in Economics from the University of Leeds.
VIVID
We're a leading provider of affordable homes and extensive support services in the south of England. Everyone has the right to a safe and secure place to call home and with a VIVID home our customers also have access to a wide range of tailored support to sustain their tenancies and look after their wellbeing. This is summed up in our vision “More homes, bright futures”. We’re doing all we can to help people through the cost-of-living crisis. We invest in communities and address the shortage of affordable housing in the south, building the right type of homes to meet society’s needs. We’re the fourth largest developer of new homes amongst housing associations in England, having built over 1,400 last year and our target is to have built 17,000 more new homes in the 10 years since our creation in 2017.