Fernando Casemiro Pereira

Fernando Casemiro Pereira is an experienced Customer Service Analyst at Vivo (Telefônica Brasil) since March 2012, leading a team in the B2B Department to manage and deliver new services while overseeing reverse logistics processes. Previously, Fernando served as a Senior Customer Service Technician, developing technical skills in diagnosing and recovering network failures while also managing reports and activities using agile methodology. Prior experience includes working as a Telecommunication Specialist at EGS- Ericsson Gestão e Serviços, where Fernando led a team in maintaining corporate Data Transmission links, and as a Técnico em Telecomunicações at Telsul Serviços Ltda, providing maintenance on SDH and PDH transmission equipment. Currently pursuing a Bachelor's degree in Law at Centro Universitário Eniac, Fernando's education journey also includes studies at Centro Universitário Senac and Universidade Presbiteriana Mackenzie.