Flávia Goulart is an experienced design leader currently serving as the Design Manager and Head of Product Design at Vivo (Telefônica Brasil) since April 2025, where leadership of multidisciplinary teams focuses on enhancing digital experiences for over 110 million customers. Previously, Goulart worked at Itaú Unibanco from September 2018 to November 2024 as Group Design Manager, overseeing a product design team for digital experiences catering to 1.6 million users, and also served as a CX Specialist. Additional experience includes roles as Lead/Manager UX/UI Designer at Ogilvy Brasil, where Goulart managed multiple teams for high-profile clients, and as Senior Interactive Art Director at several notable agencies. Goulart holds various certifications in design, including degrees from Teresa Torres - Product Talk Academy and UC San Diego, and completed studies in Human Centered Design at IDEO + Acumen.
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