Katia Silva

Katia Silva is an experienced professional in customer success and operations management, currently serving as Gerente Customer Success Implementation at Vivo (Telefônica Brasil) since June 2013. In this role, Katia oversees supplier management, operational indicators, and leads continuous improvement initiatives to enhance service levels. Prior experience includes supervisory positions at Sercom Contact Center and VOXLINE Contact Center, where responsibilities involved coaching, policy implementation, operational reporting, and project management. Katia holds an MBA in Gestão Estratégica de Negócios and degrees in Processos Gerenciais and Análise Gerencial from Centro Universitário FMU and Universidade Nove de Julho, respectively.