Marcus Vinicius Dias Celestino

Marcus Vinicius Dias Celestino is an experienced professional specializing in the implementation and support of Contact Center solutions, particularly Genesys Cloud and Genesys Engage. Currently serving as a Senior Support Analyst at Alctel since February 2022, Marcus is responsible for developing integrated chats and URAs, providing Level 2 support for related applications, and offering on-call assistance. Previous roles include Level 2 and Level 3 support for Contact Center solutions at Localiza and various positions at Alctel, starting as a Junior Systems Analyst and advancing to roles such as Telecom Technician. Marcus began a career in maintenance at thyssenkrupp as an Electrician and Trainee and has a Bachelor's degree in Electronic and Telecommunications Engineering from PUC Minas, completed in 2016.