Vaibhav Kumar is an experienced Business Technology Solutions Consultant currently at Vivo for Healthier Generations, responsible for leading Business Technology Operations and managing tools like Salesforce and Microsoft Dynamics 365. Previously, Vaibhav served as a Project Manager at MetLife, overseeing operations across 18 countries, and held a Senior Manager role at EXL, leading a team of Salesforce professionals. Additional experience includes a Senior Salesforce Business Analyst position at MetLife, a Continuous Service Improvement Manager role at SoftwareONE, and a Business Analyst tenure at Tata Consultancy Services. Vaibhav holds a Bachelor of Engineering in Electrical and Electronics Engineering from Manipal Institute of Technology.