Eric F is a Technical Support Specialist at Viz.ai since May 2023, responsible for delivering technical support for the Viz app and its infrastructure. Prior to this role, Eric served as a Client Success Specialist at Trustwell, focusing on SaaS functionality, data management, training webinars, client retention strategies, and automating tasks with Python. Eric's extensive experience includes a significant tenure at Verizon, where roles included Sr. Tech Specialist & Support Coach, Chat Billing Expert, and Customer Relations Team member, leading technical support efforts and enhancing customer experience. Earlier career experience at Chase involved managing fraud activities and supervising employees. Eric holds a Bachelor’s degree in Business Administration and Management, along with an Associate of Arts degree from Elgin Community College.
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