Reliable and easy to manage contact center software designed and optimized for agents to accomplish more and to do it faster in a multichannel world.

Software

VocalCom S.A.

VocalCom S.A.'s headquarters in Paris, France

Nicolas Mestchersky

Myriam Ghedas

Andres Braceras

Aurélien Delattre

Sonia MSEDDI

Oumar Ndiaye

Emmanuelle Saint-Julien

ISABELLE BILLOY

Bachir Machmouchi

Sabir Racham

Emanuel Cammarata

David Jones

Carlos Domínguez García

The Software Development team at VocalCom S.A. is responsible for designing, building, and maintaining the company's contact center software. This involves creating reliable, user-friendly applications optimized for multichannel communication, ensuring seamless integration and implementation, and continuously enhancing the software to improve efficiency and functionality for agents. The team collaborates closely to deliver robust and scalable solutions that meet the dynamic needs of modern contact centers.

Software Development

The Sales Team at VocalCom S.A. is responsible for driving revenue growth by identifying and securing new business opportunities, managing client relationships, and expanding the company's market presence across various regions including Benelux, France, the UK, the USA, Colombia, México, Iberia, Morocco, and other global territories. This team works collaboratively to develop strategic sales initiatives, manage channels and alliances, and ensure that clients receive tailored solutions to maximize their contact center efficiency and performance.

Sales Team

This department provides assistance and solutions for technical issues related to systems and services.

Technical Support

This department ensures that products meet quality standards through testing and evaluation.

Quality Assurance

The Customer Support and Success Team at VocalCom S.A. ensures that clients effectively utilize their contact center software by providing expert technical assistance, coordinating service needs, and fostering customer satisfaction. This multidisciplinary team, ranging from support engineers to customer success managers, collaborates to resolve issues promptly, optimize software use, and drive overall user success in a multi-channel communication environment.

Customer Support and Success Team

This department manages the organization's financial planning, reporting, and analysis functions.

VocalCom S.A.

Org chart

Teams

Software Development

Sales Team

Technical Support

Quality Assurance

Customer Support and Success Team

Finance Department

Offices

VocalCom S.A.

Org chart

Teams

Software Development

Sales Team

Technical Support

Quality Assurance

Customer Support and Success Team

Finance Department

Offices

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