Alex Lawrence

Alex Lawrence has a diverse work experience across various companies. They started their career at CVS/Caremark as a Shift Supervisor, where they managed customer service, product management, and a team of sales representatives. They implemented a new system for daily deposits and cash reconciliation, improving operational efficiency.

After that, Alex joined JPMorgan Chase & Co. as a Customer Service Teller. They provided exceptional customer service, managed client accounts, and audited a cash box valued at over $25,000. They also demonstrated strong problem-solving and lead-generation skills.

Moving on, Alex worked at T-Mobile in multiple roles. They started as a Senior Market Operations Coordinator, responsible for leading the customer complaint team, creating technical knowledgebase articles, and researching market trends. They then became a Senior Sales Trainer, delivering training programs to various audiences, supporting area managers and field sales representatives, and providing feedback for curriculum development. Finally, they served as an Associate Customer Experience Manager, acting as a subject matter expert on business initiatives, collaborating cross-functionally, and assisting with frontline support.

Currently, Alex is employed at VoCoVo as the US Channel & Partner Services Manager. Their start date is in October 2022, and further details about their role are not provided.

Alex Lawrence obtained an Associate of Arts and Sciences - AAS degree in Business Administration and Management, General from City Colleges of Chicago-Wilbur Wright College in 2009. Currently, they are pursuing a Bachelor's degree in Business Administration, Management and Operations at Northeastern Illinois University, with an expected completion year of 2023.