Girish Holla

Girish Holla serves as Vice President and Head of Customer Service at Vodafone Idea Limited since September 2018, focusing on enhancing customer experience and implementing effective customer service operations. Previously, Girish held various leadership roles at Vodafone, including VP of Retention & Relation, where responsibilities included national retention strategy and customer lifecycle management. With extensive experience in customer service and operations management across multiple regions in India, Girish has a proven track record in reducing churn, improving customer satisfaction, and streamlining processes. Prior roles also include managerial positions at Hutch and BPL Cellular Ltd, emphasizing operational excellence and customer support.