Jaya Shaikh

Jaya Shaikh is an accomplished professional with over 15 years of experience in quality assurance and business excellence within the telecommunications industry. Currently serving as General Manager at Vodafone Idea Limited since February 2008, Jaya has played a pivotal role in managing quality assurance projects post-merger, focusing on process automation and transformation. Jaya has also been proactive in identifying customer journey breakpoints to reduce escalations and has successfully designed a Transaction Quality Management System utilized across multiple operational touchpoints. Prior to Vodafone, Jaya held positions as Project Operations Manager at Reliance Communications and Project Manager Operations at GTL Infrastructure, where responsibilities included handling operations and implementing quality norms. Jaya holds a Bachelor's degree in History from St. Xavier's College.