Mallika Ghosh

Mallika Ghosh is an experienced professional in the fields of customer service and management, currently serving as General Manager of Service Excellence at Vodafone Idea Limited since April 2023. Prior to this role, Mallika held the position of Director at WondrYears from January 2019 to April 2023, focusing on providing enriching experiences for children through life skills and hobbies. Mallika's extensive background includes senior management roles at Vodafone India, where responsibilities included overseeing customer experience across a large network of stores, and experience in customer retention with Reliance Communications. Mallika began the career as a Customer Service Specialist at Bharti Airtel, progressing to a Churn Management role. Academic qualifications include a PGP in Digital Transformation from Purdue University, a degree in Entrepreneurship from the Indian School of Business, a PGDM in Marketing from Symbiosis Centre for Management Studies, a Bachelor of Science from Lady Brabourne College, and a CBSE 12th in Pure Science from Ashok Hall Girls Higher Secondary School.