Praveen R.

Praveen R. has extensive experience in customer service operations, currently serving as General Manager at Vodafone Idea Limited since November 2006. With a focus on customer lifecycle management, onboarding, behavior analysis, churn reduction, and revenue management, Praveen oversees initiatives to enhance customer satisfaction and employee engagement. Previous roles include Senior Customer Service Executive at Tata Teleservices Ltd and Executive Customer Service at BPL Mobile, emphasizing retention, revenue generation, and franchise management. Educational qualifications include an MBA with a focus on HR and Marketing from Mahatma Gandhi University, a Post Graduate degree in Tourism and Travel Studies, and a Bachelor’s degree in Business/Managerial Economics from the University of Kerala.