Rohit Agarwal

Zonal Customer Service Lead at Vodafone Idea Limited

Rohit Agarwal has a diverse work experience in the banking and telecommunications industry. Rohit began their career at HSBC, where they managed the collection portfolio for secured and unsecured products. After that, they joined Reliance Communications, where they served as a Revenue Manager, overseeing the collection, billing, and retention processes for the broadband business in Eastern India. Rohit then worked at MTS - Sistema Shyam Teleservices, where they were promoted to Senior Specialist and focused on customer relationship management and postpaid billing distribution. Rohit also held positions at Idea Cellular Ltd and Vodafone Idea Limited, where they worked as an Assistant Manager and Zonal Customer Service Lead respectively. Currently, they work as a Manager at HDFC Bank.

Rohit Agarwal completed their Master of Business Administration (MBA) in Marketing/Marketing Management, General at Sikkim Manipal University - Distance Education from 2015 to 2017. Rohit also holds a Bachelor of Commerce (BCom) degree in Accounting and Business/Management from Prafulla Chandra College. Additionally, they obtained a certification in GREEN BELT IN SIX SIGMA from MTS - Sistema Shyam Teleservices Ltd in 2014.

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