Amal al-Sharshani

Amal Al-Sharshani is a seasoned professional with extensive experience in customer service and relationship management, currently serving as the Senior VIP, Premium, Qatari Contact Center Manager at Vodafone since 2011. In this role, Amal focuses on enhancing customer satisfaction for high-value clients through strategic engagement. Previously, Amal held positions at Vodafone as a Sales Area Manager and VIP & High-Value Customer Care Team Leader, demonstrating strong leadership and coaching abilities. Amal's early career includes a Management Trainee role in the Human Resources Department at Doha Marriott Hotel, customer service positions at Commercial Bank, and a team leader role at Hamad Medical Corporation, showcasing a solid foundation in administration and customer support. Amal holds a degree from Qatar Aeronautical College.