Benjamin Apraku is currently the Head of Technology Service Management at Vodafone Ghana, where they define and execute the network quality strategy and lead service improvement programs. With over two years of experience in this role, they have previously held positions including Regional Operations Manager and Enterprise Network Operations Manager at Vodafone. Benjamin has a Master of Engineering in Electrical and Electronics Engineering from Robert Gordon University and holds certifications in Channels to Market, Unlocking Data, and Scrum Fundamentals. They are known for their expertise in people management, customer service, and problem-solving, with a passion for innovation and enhancing service quality.
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