Bjoern Schmidt is currently the Principal Manager of GESO Service Transition at Vodafone Group Services, a role they have held since 2015. They previously served as a Senior IT Helpdesk Analyst and later took on several managerial positions, including Manager of Office IT Customer Service Desk and Customer Service Desk Transformation Manager, from 2003 to 2008. Bjoern also worked as a Functional Lead for EVO Support Enablement, contributing to a global ERP rollout to enhance support models across Vodafone's expanding markets.
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