Vodafone
Erim Özer is an experienced professional in the telecommunications and e-commerce sectors, currently serving as Chief Customer Operations Officer at Vodafone, overseeing various segments with P&L responsibility and managing a team of 30. Prior to this role, Erim held key positions at n11.com, including Growth & Customer Experience Director and Growth Director, contributing to the management team. Erim's career at Vodafone spanned nearly a decade, with roles such as Terminals & Trade Marketing Senior Manager and Senior Marketing Manager across multiple segments. Earlier experience includes a position as CRM Retention & Loyalty Senior Specialist at AVEA and as a CRM Specialist at Yapı Kredi. Erim holds a Bachelor of Engineering in Industrial Engineering from Bilkent University and completed the Vodafone Pathfinder Marketing Excellence Program at IE Business School. Educational background also includes a high school diploma from Üsküdar American Academy.
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Vodafone
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Vodafone offers a range of leading connectivity products and platforms to consumers and businesses across Europe and Africa. They serve private & public sector customers of all sizes with a broad range of connectivity services, supported by their dedicated global network. They have unique scale and capabilities, and are expanding their portfolio of products and services beyond core mobile and fixed connectivity into new growth areas, such as: unified communications, Internet of Things (IoT) and cloud & security. More than 35 years ago, Voafone made the first-ever mobile phone call, sent the first SMS in Britain, and have been changing the lives of billions of people ever since. Now, they are using smartphones to fight cancer, big data for social good, and aim to connect over 250 million people to their next generation networks by 2025. Vodafone’s Purpose is to connect for a better future and their expertise and scale gives them a unique opportunity to drive positive change for society. Their networks keep family, friends, businesses and governments connected and they play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare. They are trusted by more than 6 million organizations around the world, with sector expertise including energy and utilities, logistics and transport, insurance, automotive, retail and manufacturing. Vodafone’s global reach includes high-capacity connectivity with 96 points of presence extending across 24 countries.