Erim Özer

Erim Özer is an experienced professional in the telecommunications and e-commerce sectors, currently serving as Director of Customer Operations at Vodafone since March 2022, overseeing various segments with P&L responsibility and managing a team of 30. Prior to this role, Erim held key positions at n11.com, including Growth & Customer Experience Director and Growth Director, contributing to the management team. Erim's career at Vodafone spanned nearly a decade, with roles such as Terminals & Trade Marketing Senior Manager and Senior Marketing Manager across multiple segments. Earlier experience includes a position as CRM Retention & Loyalty Senior Specialist at AVEA and as a CRM Specialist at Yapı Kredi. Erim holds a Bachelor of Engineering in Industrial Engineering from Bilkent University and completed the Vodafone Pathfinder Marketing Excellence Program at IE Business School. Educational background also includes a high school diploma from Üsküdar American Academy.