Greg McGovern is an accomplished Continuous Improvement Lead at Vodafone since September 2019, where responsibilities include leading CX design and delivery, managing a care agent screen recording project, and serving as a Scrum Master for the TOBi chatbot initiative. Prior to Vodafone, Greg held various project and finance management roles at CenturyLink, premier hotels, CONTRACT ACCOUNTING LIMITED, Digicel Group, Servecast, and ASHTON FINANCIAL SERVICES LIMITED, demonstrating expertise in project management, financial reporting, and team leadership across diverse sectors. Greg holds degrees in Accounting Technician and Chartered Certified Accountant from Dublin Business School, along with certifications in Scrum Fundamentals and PRINCE2 Project Management.
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