Mandeep Kaur

Mandeep Kaur is an accomplished professional with extensive experience in the telecommunications sector, currently serving as Vice President and National Training and Capability Head at Vodafone Idea Limited since August 2018. Kaur has held multiple leadership roles within Vodafone, including Vice President at Vodafone Mobile Services and General Manager for Customer Service in Punjab, Himachal Pradesh, and Jammu and Kashmir since January 2010. Responsibilities encompass overseeing customer experience, end-to-end customer lifecycle management, and service operations. Prior experience includes Vice President-Operations at Spice BPO Services and Assistant General Manager at Spice Communication. Kaur holds an MBA in Marketing from Maharshi Dayanand University and has completed an advanced course on Manager Development at the Indian Institute of Management, Lucknow.