Melda Sofuoglu PhD

Melda Sofuoglu PhD serves as Global Senior Manager of Expert Resolution at Vodafone, where responsibilities include enhancing customer service and operational effectiveness through the development of a comprehensive global customer service strategy. Previous roles at Vodafone include managing the Home Working Strategy & Operations Development, focusing on remote work capabilities during the COVID-19 pandemic, and leading Customer Service Development & Improvement, overseeing the customer channel experience strategy for approximately 4,000 personnel. Prior experience includes 18 years at Turkcell Global Bilgi in various leadership roles, emphasizing operations, account management, and team leadership, along with a tenure as a lecturer at Mimar Sinan University of Fine Arts. Melda Sofuoglu earned a PhD in Business Administration from Istanbul Kultur University, complemented by an MBA in International Business and studies at The London School of Economics.