Nicky Kennett has extensive experience in operational management and service transition within the telecommunications and utilities sectors. At Vodafone, Nicky served in various capacities, including Business Planning Specialist and IoT Operational Service Manager, overseeing the end-to-end operational accountability for IoT services and driving improvements in customer experience. Additional roles included IoT Service & Solutions Transition Manager, focusing on customer onboarding and technical delivery, and Senior Manager Service Support & Development, managing operational support teams. Prior to Vodafone, Nicky worked at Thames Water as Service Designer and Incident Avoidance Manager from 2000 to 2006, contributing to operational effectiveness in the utilities field.
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