Karen Findlay

Karen Findlay is a seasoned professional with extensive experience in change management and customer experience transformation within the telecommunications and financial services sectors. Currently serving as the Senior Programme Manager for Contact Centre Transformation at Three UK since October 2021, Karen has successfully led strategic initiatives that focus on improving customer outcomes and operational efficiency. Prior roles include Senior Business Change Manager at Standard Life Assurance, where leadership of change management teams was essential, and various positions at Three, where responsibilities encompassed managing partner relations and driving operational improvements. Karen holds a BA (Hons) in Financial Services from Glasgow Caledonian University, enhancing a robust background that spans over three decades, including branch management at Bank of Scotland.