Darren Rock

Darren Rock has extensive experience in sales and customer management, currently serving as Sales Team Manager at Voice Marketing Ltd since September 2013. In this role, Darren manages a team of 15 outbound sales advisors to achieve monthly KPIs through coaching and development. Recently, responsibilities have expanded to assist and cover the contact center manager, overseeing five campaigns with a total of 50 full-time equivalents (FTE). Prior to this, Darren worked at The Automobile Association Limited from September 2003 to September 2013 as Customer Team Manager, where responsibilities included coaching, operational management, recruitment, training, quality control in compliance with FCA standards, and handling HR issues while managing a night shift team focused on breakdown assistance.