Sheena M Johnson

Sheena M Johnson, CSM, is a seasoned Senior Business Analyst with extensive experience in project management and system analysis, currently leading the Passenger Information Display Systems (PIDS) Project at Volanno since April 2016. In this role, Sheena oversees project design, budget management, and serves as SharePoint Administrator, while also facilitating training for new onboard Business Analysts. Previously, Sheena worked at Knowcean Consulting, Inc., where responsibilities included gathering user requirements, creating flow diagrams, and supporting system testing across various projects. Other professional experience includes roles at Enterprise Rent-A-Car, where customer needs assessment was key, and Rutgers University, where technical assistance was provided to students. Educational qualifications include a Master of Science in Technology Management with a focus on Information Systems and Services from the University of Maryland Global Campus, and a Bachelor of Arts in Information Systems from Rutgers University - Newark.